Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. A recent study on workplace conflict found that that an overwhelming majority (85%) of employees, at all levels, have experienced dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, teams, or customers.) The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, as well as increased absenteeism and turnover. In more serious cases, prolonged conflict can lead to legal problems.
How much unresolved conflict causing stress and costing your organization? There are a variety of direct costs associated with poorly managed conflict, including, in the worst cases, the loss of your valued customers and your top talent. Another cost is the time spent by managers who are constantly dealing with disagreements, handling difficult people, or smoothing ruffled feathers. Their time would be better spent on accomplishing their work and team goals.
The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes… a better understanding of others, improved solutions to problems, and increased team performance.
This webinar will equip your managers, supervisors, and team leaders with powerful tools to avoid common mistakes made by those who are well-intended but ineffective; to learn to communicate in a way that lessens the heat of the moment; to resolve, and even to prevent major conflict by quickly defusing a difficult situation.
Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.
Conflict arises when the people we work with have different ideas, perspectives, priorities, backgrounds, values, goals, or expectations. It can result from a misunderstanding about a project, or a strained relationship between co-workers, or a sudden operational issue, or even from personality clashes. Therefore, the ability to effectively handle conflicts, difficult people and tough situations is a necessary management and leadership skill for every supervisor and manager.
In this webinar you will learn conflict management strategies and skills that will equip you with useful techniques to prepare for, respond to, and resolve disagreements in the workplace. When you are confident of your conflict resolution abilities, you don’t have to be fearful or uneasy when disagreements occur within your team or with others. You don’t have to back away from problems! You don’t have to be stressed out!
Instead, you can face confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity, and encourages personal improvement. Conflict by itself is nei¬ther good nor bad. It’s the way YOU handle conflict that produces con¬structive or destructive results.
This highly informative webinar focuses on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it results in positive outcomes both for the people involved and the organization. These seven points will be covered:
Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.
Conflict arises when the people we work with have different ideas, perspectives, priorities, backgrounds, values, goals, or expectations. It can result from a misunderstanding about a project, or a strained relationship between co-workers, or a sudden operational issue, or even from personality clashes. Therefore, the ability to effectively handle conflicts, difficult people and tough situations is a necessary management and leadership skill for every supervisor and manager.
In this webinar you will learn conflict management strategies and skills that will equip you with useful techniques to prepare for, respond to, and resolve disagreements in the workplace. When you are confident of your conflict resolution abilities, you don’t have to be fearful or uneasy when disagreements occur within your team or with others. You don’t have to back away from problems! You don’t have to be stressed out!
Instead, you can face confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity, and encourages personal improvement. Conflict by itself is nei¬ther good nor bad. It’s the way YOU handle conflict that produces con¬structive or destructive results.
This highly informative webinar focuses on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it results in positive outcomes both for the people involved and the organization. These seven points will be covered:
Marcia Zidle
Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits. She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management. Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 …
Writing Techniques for Auditors and Risk Management Profess…
Unlock Employee Loyalty: Stay Interviews Will Keep Them Eng…
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Introduction to Microsoft Power BI Dashboards
Managing Difficult Employee Conversations
Independent Contractor vs. Employee - 2026 IRS Guidance on …
ChatGPT for HR - Build HR Policy Framework and Strategy
Virtual and In-Person Onboarding Your New Hire: Policies, P…
Stop Conflicts Before They Become Big Problems: Practical S…
Setting SMART Goals & Leveraging Storytelling for Reporting
Major Changes in W2 and 1099 for 2026 Compliance! Learn How…
Female to Female Hostility @Workplace: All you Need to Know
Rewiring Your Emotional Triggers: Leading with Clarity and …
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Electronic Payment Fraud Prevention Best Practice
From Spreadsheet Logic to Analytics Logic: Excel → Power BI…
Onboarding Best Practices for Millennial and All Employees
Batch Record Review and Product Release
Mastering the Prompt: How Every Professional Can Use AI to …
Managing Toxic & Other Employees Who Have Attitude Issues
Emotional Intelligence: Mastering the Emotions of Great Lea…
FDA QMSR Explained: How the QMSR Replaces the QSR
ChatGPT for CPAs and Finance Professionals
Project Management for Non-Project Managers - How to commun…
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
Leading a Project and Team in Stressful Times: Supporting y…
Better Business Writing-How to Write Right
Excel - Pivot Tables - The Key To Modern Data Analysis and …
HR Metrics and Analytics 2026- Update on Strategic Planning…
Excel + AI: The Smart User's Guide to Faster, Easier Work w…
4-Hour Virtual Seminar on Secrets of Psychology - Why Peopl…
Accounting For Non Accountants : Debit, Credits And Financi…
Conquer Toxic People - Learn To Protect Yourself And Get Yo…
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
FDA Regulation of Artificial Intelligence/ Machine Learning
Beyond Orientation: Build a Strategic Onboarding Experience…
H-1B Visa Updates and Employer Strategies for 2026